The following refers to shipments delivered outside of the United States. If you are a domestic customer please click here.
U.S. POSTAL SERVICE ESTIMATED DELIVERY
|USPS Priority International||6 - 10 DAYS|
This timeframe is an estimation directly from the postal service. Please note, your package will have to travel through customs. Unforeseen delays are not uncommon, especially during the holidays.
Precious metals are highly regulated for import in many countries. The full list of countries where Scripted Jewelry is permitted to ship is below.
DUTIES AND TAXES
Duties and taxes charged upon delivery are the responsibility of the customer. Please research your countries import regulations and taxing structures prior to placing an order. A duty calculator such as Simplyduty.com can help you estimate if and how much these fees may be.
If your package is not marked as delivered within 45 days from dispatch, it is considered lost. In this case, I will refund or replace your item.
Please ensure that the address on your order is correct and is a secure location for delivery. All packages are sent with tracking and I cannot offer refunds for packages that have been delivered to the correct address, but which have been lost or stolen before being collected by the intended recipient.
- British Virgin Islands
- Cayman Islands
- Hong Kong
- South Africa
- Sri Lanka
- United Arab Emirates
- United Kingdom
- United States (US Shipping Information)
(Does not include shipping times)
“Ready To Ship” are packaged and shipped within 2 business days.
“Made To Order” pieces are crafted within 5 business days.
"Personalized" pieces are designed and crafted within 10 business days.
Domestic (USA) orders include free shipping via USPS First Class Mail. You have the option to upgrade this service at checkout.
International orders ship via USPS International Priority Mail. It may take up to 3 weeks to receive your order, plus any extra production time. Please review the Customs Policies for your country to ensure you receive your package in a timely manner and without surprise. Additional duties and taxes may apply.
Personalized products are non-refundable.
Non-personalized products are eligible to be returned within 30 days of delivery.
Returned items must be unused and in new condition. Package items carefully to avoid damage in transit.
Return shipping charges are the responsibility of the sender.
Initiate a return by emailing Hello@HouseofJaco.com.
I do not sell nor share any personal data collected with any outside agency or organization other than as necessary to complete your business transactions (such as credit card processing or shipping address).
If you opt into emails I may at times send you information about sales or new collections. You may opt out of such contact by clicking the "unsubscribe" link at the bottom of the email.
Any account information such as email address, name, and address is collected to make your shopping and ordering experience faster and more convenient. Such information can be removed from my system by request.